Refund & cancellation policy

This Refund and Cancellation Policy applies to all paid bookings made through WorkshopZone (workshopzone.in), operated by Tuvis Ventures Private Limited. By booking a workshop on the Platform, you agree to the terms of this Policy.

WorkshopZone operates a three-tier cancellation window system that balances attendee flexibility with fair compensation for hosts who invest time and resources in preparing their sessions, on top of a 24-hour money-back guarantee available on every booking regardless of tier.

If you cancel your booking 7 or more days before the scheduled session start time:

• You will receive a 100% refund of the amount paid.
• The refund will be credited to your original payment method within 5-7 business days via Razorpay.
• No cancellation fee is charged.
• The host receives no payout for this booking, as sufficient notice was given to rebook the slot.

If you cancel your booking between 48 hours and 7 days before the scheduled session start time:

• You will receive a 50% refund of the amount paid.
• The remaining 50% is retained by WorkshopZone and paid to the host as partial compensation for preparation costs.
• The host's 50% payout is held and released after the original session date passes.
• If the vacated slot is rebooked by another attendee before the session, the host earns from that new booking in addition.
• Refunds will be credited to your original payment method within 5-7 business days.

If you cancel your booking within 48 hours of the scheduled session start time, or do not attend without cancelling:

• No refund will be issued.
• The host receives 100% of their net payout, released after the original session date passes.
• This applies to both cancellations initiated through the Platform and no-shows.

6.1 Host Cancels Before Session

• All confirmed attendees receive a 100% refund automatically.
• Refunds are processed within 5-7 business days to the original payment method.
• Attendees are notified via WhatsApp and email.
• The host receives no payout for that session.
• Repeated cancellations may result in suspension or removal of host privileges.

6.2 Host Fails to Start Session

• If a host does not start a scheduled online session within 15 minutes, the session is marked as not conducted.
• All attendees receive a 100% refund.
• The host receives no payout.

• All attendees are notified of the new date and time via WhatsApp within 2 hours.
• Attendees who cannot attend the rescheduled date may request a full refund within 48 hours of receiving the notification. This is treated as a Tier 1 cancellation.
• Attendees who do not respond within 48 hours are considered to have accepted the new schedule.

WorkshopZone will issue full 100% refunds without requiring attendee action in these situations:

• Technical failure on our Platform that prevented the session from being conducted.
• Fraudulent or materially inaccurate workshop listing identified by our team.
• Duplicate payment due to a payment gateway error.

A partial refund of 50% may be issued at WorkshopZone's discretion where a session was significantly disrupted:

• The host ended the session more than 30 minutes before the advertised duration without offering a reschedule.
• Audio or video failure lasting more than 20 continuous minutes occurred without resolution.

To request, email info@workshopzone.inwithin 48 hours of the session with subject "Disrupted Session - [Booking ID]".

Refunds are always credited to the original payment method (UPI, credit/debit card, net banking, or digital wallet). WorkshopZone does not issue refunds in cash, via bank transfer to a different account, or as platform credits. All transactions are in Indian Rupees (INR).

Monthly subscription fees for Pro, Studio, and Enterprise tiers are non-refundable. If a host downgrades mid-cycle, the change takes effect at the next billing cycle with no prorated refund. Any add-ons purchased on the Studio tier are non-refundable once purchased, regardless of utilisation.

If you are not satisfied with our refund decision, you may escalate by emailing info@workshopzone.in. Unresolved disputes are subject to the Dispute Resolution provisions in our Terms of Service — governed by Indian law, seated in Vadodara, Gujarat.

WorkshopZone reserves the right to modify this Refund Policy at any time. Material changes will be communicated via WhatsApp and posted on the Platform at least 7 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Policy.